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Need something more than coffee to wake you up in the morning? Have an adorable little friend on your very own Pastel Castles mug!
|Sweatshirts||FREE||5 - 10 Days|
|T-shirts||FREE||5 - 10 Days|
|Phone cases||FREE||10 - 14 Days|
|Blankets||FREE||10 - 14 Days|
|Jewellery||FREE||5 - 8 Days|
All of our items are made to order.
Stated shipping times are estimated from the day you place your order.
International orders can take an additional 7 days to arrive.
When your order is placed, you will receive an automatic confirmation email. Your order will process, and when it's ready to leave the distribution center, you will receive a second email with tracking information for your shipment.
Note: Receiving a shipping confirmation email does not necessarily mean that the carrier has picked up your package from our Distribution Center. Depending on the shipping method selected, please use the carrier’s tracking features to determine when your package is picked up, in-transit, and delivered to your door.
The default pricing on our site is in USD, the conversion rate depends on your issuing credit card company used on the transaction. The site will default US Dollars on the checkout page.
For non-U.S orders.
In some instances, delivery may be delayed depending on your country's customs. Pastel Castles and the carrier do not have control over how long customs deem fit to hold a package. In addition, certain countries may apply tariffs after the package is accepted. We suggest checking with your local post office to find out if that applies to you as Pastel Castles does not cover additional customs fee charges. Pastel Castles is not responsible for applicable customs fees, import duties, taxes, or any other charges.
Should you receive a damaged item, please take a photo of the item which clearly displays the damage and email the photo to our contact E-mail (email@example.com) along with a description of the damaged item and your Order Number.
Once we receive your email and assess the damage, we will be in contact with you to determine the needed outcome.
Wrong Address - If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you.
Unclaimed - Shipments that go unclaimed are returned to our third party's factory/facility and you will be liable for the cost of a reshipment.
Notification for EU consumers: According to Article 16(c) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for the supply of goods made to the consumer's specifications or clearly personalized, therefore Pastel Castles reserves rights to refuse returns at its sole discretion.
How can I be refunded?
You can request a return or a refund in case
Product is damaged
Product is misprinted
Product is defective
Product is not what you ordered
Note: Pastel Castles is not responsible for mistakes made by the customer while ordering a product, such as wrong size or colour selection.