Shipping Rates and Delivery

Shipping Times

Item Cost Delivery Time
Sweatshirts FREE  5 - 10  Days
T-shirts FREE  5 - 10   Days
Phone cases FREE  10 - 14 Days
Blankets FREE  10 - 14 Days
Jewellery  FREE  5 - 8  Days

 

All of our items are made to order.

Stated shipping times are estimated from the day you place your order.  

International orders can take an additional 7 days to arrive. 

When your order is placed, you will receive an automatic confirmation email. Your order will process, and when it's ready to leave the distribution center, you will receive a second email with tracking information for your shipment.

Note:  Receiving a shipping confirmation email does not necessarily mean that the carrier has picked up your package from our Distribution Center. Depending on the shipping method selected, please use the carrier’s tracking features to determine when your package is picked up, in-transit, and delivered to your door.

Currency

The default pricing on our site is in USD, the conversion rate depends on your issuing credit card company used on the transaction. The site will default US Dollars on the checkout page.

Customs

For non-U.S orders.

In some instances, delivery may be delayed depending on your country's customs. Pastel Castles and the carrier do not have control over how long customs deem fit to hold a package. In addition, certain countries may apply tariffs after the package is accepted. We suggest checking with your local post office to find out if that applies to you as Pastel Castles does not cover additional customs fee charges. Pastel Castles is not responsible for applicable customs fees, import duties, taxes, or any other charges.

Damaged goods

Should you receive a damaged item, please take a photo of the item which clearly displays the damage and email the photo to our contact E-mail ( admin@pastelcastles.com ) along with a description of the damaged item and your Order Number.

Once we receive your email and assess the damage, we will be in contact with you to determine the needed outcome.

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