F.A.Q

When will I receive my item?

All our items are printed to order so expect an average two day production time before your items are dispatched, you will receive a tracking number by text and e-mail once your items have been dispatched.

Average fulfilment time is between 4 and 7 days for most items and up to ten days for hooded blankets. 

International orders vary depending on location. 

I'm missing an item(s).

Much like Amazon we use several fulfilment centres so your items may arrive at different times throughout the week for multiple item orders.

Average fulfilment time is between 4 and 7 days for most items and up to ten days for hooded blankets, so if you have not received all items after this time period send us an e-mail at admin@pastelcastles.com

What is the cost of shipping?

Free shipping is included with each and every order! 

Do you deliver outside of the U.S?

We now deliver worldwide!

Is it safe to put my credit card details into your site?

We never see your credit card information, all payments are handled through Stripe Payments, an industry leader in payment processing so your details will remain secure. 

I would like to return my order.

Send us an e-mail at admin@pastelcastles.com

 

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